Refund policy

Refund & Return Policy

At BONJO, we strive to ensure every order arrives in excellent condition. Due to the nature of our products and our small-business operating model, all sales are final.

Returns

We do not accept returns or exchanges for:

Change of mind
Incorrect product selection
Items no longer wanted
Buyer's remorse

Please review all product descriptions carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery by emailing bonjo.tarot@gmail.com.

Please include:

Your order number
A description of the issue
Clear photographs of the product and its packaging

Once your claim has been reviewed, we will, at our discretion:

Replace the item, or
Issue a full or partial refund if a replacement is not available.

Lost Packages

If your package is lost in transit, please contact us. We will work with the shipping carrier to investigate the shipment before determining the appropriate resolution.

Order Cancellations

Orders may only be cancelled before they have been processed or shipped. Once an order has been shipped, it cannot be cancelled.

Refund Processing

If a refund is approved, it will be issued to your original payment method. Processing times vary by payment provider and financial institution and may take 5–10 business days after approval.